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| Tuesday, January 06, 2009 |
In-House Specialist |
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AGCO Auto Quick Tip: |
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Did you know Louis Altazan operates a website dedicated to Deming management philosophy and the auto repair trade? The site name is http://www.outofthecrisis.org/ |
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Specialist | |
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| At one time most automotive shops were general repair shops. This meant they would repair almost anything on the vehicle. Over the years certain shops began to specialize. For instance, automatic transmission or air condition specialty shops. Specialization offered many advantages. It is much easier for a technician to stay current in a single field. Specialist gain experience very quickly. They perform the same repairs over and again. By concentrating on a single field the technician becomes very skilled at that specialty. The problem was, it was not very handy for the client. This became increasing problematic as vehicles became more complex. With electronics, every component on the vehicle is inter-related. A problem in the charging system can cause transmission shifting problems. A bad engine computer can cause the air conditioner to not operate. A vehicle towed to a transmission shop may have to be moved if the problem expands beyond their specialty. Also repairing one component often involves others. At AGCO we have found a solution to these problems. Within our shop, each technician is a specialist in their respective field. Each operates as a specialty shop within the larger shop. They also consult among themselves, much like a doctors group. This offers the advantages of the specialist with the convenience of full service. Better methods give better results, that's AGCO's way. |
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