Monday, September 25, 2023 In-House Specialist
AGCO Auto Quick Tip:

Did you know AGCO Automotive founder Louis Altazan studied for several years with Dr. W. Edwards Deming. The AGCO management philosophy is based on Dr. Deming's 14-points and his theory of continual improvement.

In-house Specialist

The generalist versus specialist, AGCO has both

At one time most automotive shops were general repair shops. This meant they would repair almost anything on the vehicle. Over the years certain shops began to specialize. For instance, automatic transmission or air conditioner specialty shops.

Specialization offered many advantages. It is much easier for a technician to stay current in a single field and specialist gain experience very quickly. They perform the same repairs over and again. By concentrating on a single field the technician becomes very skilled at that specialty.
Unfortunately, this is not very handy for the client. This became increasing problematic as vehicles became more complex. With electronics, every component of the vehicle is inter-related. A problem in the charging system can cause transmission shifting problems. A bad engine computer can cause the air conditioner not to operate.

A vehicle towed to a transmission shop may have to be moved if the problem expands beyond their specialty. Furthermore, repairing one component often involves others. At AGCO, we have found a solution to these problems.

Within our shop, each technician is a specialist in their respective field. Each operates as a specialty shop within the larger shop. They also consult among themselves, much like a doctors group. This offers the advantages of the specialist with the convenience of full service.  Smarter methods give better results. That's the AGCO way.