Exactly what does this mean, are there no rules? Of course not, it means we hire great people and expect them to act in that manner. We have a clear vision of what we think auto repair should be. That vision is shared with everyone in the company, and each day we work toward achieving that aim.

For example, everyone on staff knows the day begins at 7:00 AM. They also know clients will be there and waiting at this time. There is no need for a rule to be there on time. We think that’s silly and no one has been late for work in as long as I can recall. The same goes with any other unnecessary rules that get in the way of people serving clients. Responsible people, acting responsibly, it’s in everyone’s best interest.